We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as cancellation fee.

Step 1: Select the items in Custom Backdrops and place the order.

Step 2: Then send us the logo, text and pictures that need to be customized via e-mail.

Step 3: We will confirm the custom print pictures and then send confirmation mail to the customer.

Step 4: Start making and ready to ship.

All returns must be made within 15 days of receiving your merchandise.

Shipping costs cannot be refunded.

If our backdrops have any problem,please contact us within 14 days of receipt of your backdrops,if our

backdrop have no problem,we can not refund because of the special nature of our products.

Acceptable formats include:

JPEG ;TIF;BMP; GIF;PCX;TGA;EXIF;SVG;ICO;PNG;BMP

Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail

JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.

100% scale (full size output) at 100 dpi

50% scale at 200 dpi or higher

25% scale at 300 dpi or higher

10% scale at 600-1200 dpi

Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp.

Vector files can be submitted in any size, in proportion to your banner's size.